"We are overwhelmed, suggest something to help me and my team!" Aurel Turbatu (4000+) Pulse | LinkedIn
I often hear from the operating directors this phrase. It works with a lot of information that is not included in the specialized systems for organizing operational information (there are only client data, invoices, etc.) ERP, CRM, SFA, etc.
"We already have ERP, do it all!"
What they do not include, but they get the overwhelming balance towards unproductiveness, are SUPPORT INFORMATION associated with different activities. They usually circulate by mail or find them on files in suggestive files.
It's about "HOW IT WORKS ONE OPERATION", "THE LAST VERSION OF THE X PROCEDURE, YOUR OFFER, OR THE Z CONTRACT", "HOW TO USE THE INSTRUMENT, APPLICATION OR EQUIPMENT," WHETHER OR WHO AND HOW MUCH ADDRESS THESE REQUEST "OR" WHAT ARE THE GOOD PRACTICES RESULTING FROM PREVIOUS EXPERIENCES? ".
"I do not have time to open all of them!" About mails. "-I answer, answer when I go, depending on urgency or importance".
The large amount of information in mail or folders has become a habit for most of us. Although we spend a lot of time finding the information we need, we've already started to get used to this way of working. Damn blame the "Era of Information". Many managers respond to emails even outside work schedules, having the time to affect their personal lives, with obvious repercussions for their professional activity.
The manager becomes a kind of "information dispatcher" in time, being bombarded from time to time by information. Information filtering becomes a daily, time consuming and non-productive occupation. Answer again and again the same questions asked by new members of the team because they did not receive the information last year. Examples can continue, you already know many of them, you will face them daily.
Most companies do not yet perceive that this way of working, where support information is not organized efficiently, contributes to the decline in productivity, with major implications for business indicators.
An employee who does not have quick and easy access to the necessary information will lose precious time for the company looking for it through emails or folders (sometimes having the client in front of him). By extrapolating at team or company level, we actually have hundreds / thousands of days annually wasting just because people are losing too much time through the informational jungle of support information.
Most companies are not aware of how much these dead-time business or business-related indicators affect. Existing work has become a habit. Many of the managers, too busy with "extinguishing fires", almost ceased to look for solutions to streamline operations, although they are overwhelmed with support information every day.
"It's not my job, we have an IT manager," - is the most common answer from an operational director when I propose to improve my workflow through a Digital Worplace solution. This is a mission for which IT skills are not the essentials.
An analysis of the categories of information associated with the processes that I or my colleagues have been doing for many years successfully for companies from ten to thousands of employees could show you a much more efficient, , in which each of the team members and managers implicitly have easy access to relevant and up-to-date information, thus eliminating operational risks.
I'm at your disposal, along with my team, to help you manage your operations more efficiently.
